Return Policy

Return Policy

Replacement and Return:

Replacement occurs when the resulting product does not meet your expectations. You have the right to replace the item with another. If numbering or color does not suit, please write the desired size and / or color sheet in the envelope of the returned product to know which number to replace it. You can do this by contacting us at tel: 00359 887 920 840.

Chosen products and their quantities can be changed at any time before you have confirmed the final version with the type of payment. If you want to make changes then contact the administrator of the store by phone on 00359 887 920 840.

You have the right to choose whether to replace the product or get your money back. You can replace this product for a completely different another item and pay the corresponding difference in the amount.

Within 14 working days after receipt of the goods, you may return it or replace it with the following conditions:

    
Preserved good looks of the product. He's not dirty, worn, scratched, burned or torn. No damage caused by misuse. Preserved original packaging. Preserved original label. Our advice is good to judge whether the garment meets your expectations before you tear the label. Lovely receipt.

In exchange or return by customer, courier costs are borne by him.
Reduced goods category PROMOTIONS not subject to exchange and return!

Reclamation:

Reclamation is done when the product you have received is defective (torn, worn, broken, scratched).

Within 3 days of receipt of goods, the customer has the right to return if it meets the following conditions:

    
Preserved good looks of the product. He's not dirty, worn or washed. Lovely factory packaging. Preserved original label. Our advice is better to inspect the purchased product before you tear the label. Lovely receipt.

If you meet these conditions you have the right to replace the damaged item with another, and if you do not want, we will give your money back. Reimbursement shall be made only by bank transfer. Bank transfers are made once a month.

In return, courier costs are on customers expenses.

customtshirt.eu has no right to open packaged items returned. Please, all customers who use the services: Return Swap, Returns to inform the courier that allow us to open the returned items. We can not be sure that you have met the above conditions unless we have access to the products. We can be most effective but we need your help.


Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

For every other complain that we can't resolve you can contact EU Online Dispute Resolution

 
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